These are not terms ordinarily attributed to a car wash. But, at Car Pool we believe there are some things that do not need to change with the times. As the car wash industry moves more and more towards automation and machinery for everything, the 250 employees of our company have dug in their heels and held on to many of the long held traditions of a personal service car wash experience. We still apply a lot of products by hand, we still smile and say “thank you” for your business. And if for some reason you are not satisfied with your wash, there is a human being there whose job it is to correct the issue and get you on the road clean and happy. The average tenure of our store managers is about 10 years of service at Car Pool; many of our employees have been with us 15 to 20 years. We have been a part of Richmond’s business community for 35 years. Generations of people and cars have come and gone, but one thing remains constant: Our unyielding commitment to quality and customer satisfaction.
Car Pool was started in 1977 when a local businessman purchased a car wash at 2900 Chamberlayne Avenue. Finding this to be a successful venture, he purchased a second car wash at 5514 West Broad Street in 1982 and Car Pool, Inc. started operating as Car Pool Auto Wash.
The company quickly gained a reputation of offering a convenient, fast car wash. The first Car Pool built from the ground up and the first to open south of the James was our location at 9850 Midlothian Turnpike.
Car Pool continued to expand from 1985 to 1990 acquiring the old City Car Wash at 1203 N. Boulevard and building two new car wash locations at 9200 W. Broad Street and 10310 Hull Street. A state of the art detail shop at 5512 W. Broad Street (adjacent to the 5514 W. Broad Street wash location) was built in 1987. In 1995, Car Pool’s original owner built the 7123 Mechanicsville Turnpike location bringing the total Car Pool enterprise to seven car wash locations and one full service detail shop.
In 2003, Car Pool, Inc. was sold to a new group of owners to become Car Pool, LLC. Within a year, the current Car Pool executive team was in place and brought expectations to restore the brand and create a unique car washing experience. The primary goal was to do what we do well – wash cars. The company culture shifted quickly to a more solid customer care and service oriented company. Car Pool expanded for the first time in 15 years by opening the Short Pump car wash location at 11950 West Broad Street in 2011.
Car Pool’s philosophy is centered on four key factors: courtesy, speed, quality, and value. Thus, we strive to provide a high quality product and service to each customer that comes through Car Pool. We want everyone ever affiliated with the company to be proud of their association with a great Richmond institution.